PNB Customer Care Number

PNB Customer Care number (1800 180 2222 / 1800 103 2222). Punjab National Bank (PNB) is one of India’s leading public sector banks, renowned for its wide range of banking services and customer-centric approach. In this article, we will delve deep into PNB’s customer care services, providing detailed information and insights that are not typically found on Google.

PNB Customer Care

PNB has established a robust customer care network to ensure that all customer queries and issues are addressed promptly and effectively. The bank offers various channels for customer support, including a 24×7 toll-free helpline, online customer service portal, social media support, and specialized services for senior citizens and differently-abled customers.

1. PNB Customer Care Centers

PNB has set up dedicated customer care centers at its branches. These centers are staffed with trained personnel who assist customers with various banking services, including account information, transaction details, credit/debit card services, and loan-related queries. The primary objective of these centers is to provide timely and efficient solutions to customer issues.

2. Toll-Free Helpline

PNB offers a toll-free helpline number (1800 180 2222 / 1800 103 2222) that is available 24×7. Customers can call this number for inquiries related to their accounts, transactions, credit/debit card services, loans, and other banking services. This helpline is a crucial part of PNB’s customer care, ensuring that customers can access support at any time.

3. Complaint Resolution Process

PNB’s complaint resolution process is structured into three levels to ensure that all customer grievances are addressed:

Branch Level: Customers can first register their complaints at the respective branch. The branch manager or customer service officer aims to resolve the issue within seven working days.
Regional Office Level: If the issue remains unresolved at the branch level, customers can escalate their complaints to the regional office.
Head Office Level: Finally, if the problem is still not resolved, customers can escalate their complaints to the bank’s head office.

This structured approach ensures that PNB customer care can handle complaints efficiently and effectively.

4. Online Customer Service Portal

PNB has developed an online customer service portal where customers can register their complaints and track their status. This portal also provides information on various banking services, such as net banking, mobile banking, loan status, etc. The online portal is a modern and convenient way for customers to access PNB’s customer care.

5. Social Media Support

PNB provides customer support through social media platforms such as Twitter and Facebook. Customers can post their complaints and issues on these platforms, and PNB’s social media team responds promptly. This innovative approach makes PNB customer care more accessible and responsive.

6. Special Services for Senior Citizens and Differently-Abled Customers

PNB offers special services for senior citizens and differently-abled customers. These services include dedicated counters, ramps, wheelchair facilities, and special helpline numbers. PNB’s customer care is highly sensitive to the needs of these special groups, ensuring they receive the support they require without any inconvenience.

7. ATM and CDM Services

PNB has an extensive network of ATMs and Cash Deposit Machines (CDMs) across the country. These machines allow customers to deposit cash, withdraw cash, check balances, obtain mini statements, and access other services. If customers encounter any issues with ATMs or CDMs, they can contact PNB’s toll-free helpline or visit the nearest branch. This facility highlights the high standards of PNB customer care.

8. Agricultural and Rural Banking Services

PNB extends its services to rural and agricultural sectors. The bank offers special loan schemes for farmers, financing for agricultural equipment, and special programs for financial inclusion in rural areas. Through these services, PNB has strengthened its presence in rural and agricultural sectors, and this forms an important part of PNB customer care.

9. Customer Education and Awareness Programs

PNB regularly conducts customer education and awareness programs. The aim of these programs is to educate customers about banking services, cyber security, and promote the use of digital banking services. These initiatives show PNB customer care’s commitment to educating and informing its customers.

10. Security and Privacy

PNB places a high priority on the security and privacy of customer information. The bank has implemented various security measures, such as two-factor authentication, encryption, and regular security audits. Customers are also encouraged to regularly change their passwords and report any suspicious activities. These security practices play a significant role in PNB customer care.

Q: What is PNB’s toll free Helpline Number ?

A: PNB’s toll-free helpline number is 1800 180 2222 and 1800 103 2222.

Q: What services does the PNB customer care center provide?

A: PNB customer care centers provide account information, transaction details, credit/debit card services, loan-related queries, and other banking services.

Q: How can I register a complaint with PNB?

A: You can register your complaint at the respective branch, regional office, head office, or through PNB’s online customer service portal.

Q: How does PNB’s online customer service portal work?

A: PNB’s online customer service portal allows customers to register complaints, track their status, and obtain information on various banking services.

Q: How can I get support from PNB on social media?

A: You can post your complaints and issues on PNB’s Twitter and Facebook pages, and the social media team will respond promptly.

Q: What special services does PNB offer for senior citizens and differently-abled customers?

A: PNB offers dedicated counters, ramps, wheelchair facilities, and special helpline numbers for senior citizens and differently-abled customers.

Q: What should I do if I face an issue with PNB’s ATM or CDM?

A: You can contact PNB’s toll-free helpline number or visit the nearest branch for assistance.

Q: What agricultural and rural banking services does PNB provide?

A: PNB offers special loan schemes for farmers, financing for agricultural equipment, and financial inclusion programs in rural areas.

Q: How can I participate in PNB’s customer education and awareness programs?

A: You can contact your nearest PNB branch for information on upcoming customer education and awareness programs.

Q: What security measures does PNB take to protect customer information?

A: PNB uses two-factor authentication, encryption, and regular security audits to protect customer information. Customers are also encouraged to change passwords regularly and report suspicious activities.